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Your Direct Line to Refined Hospitality

Our guest relations team is available for any inquiry, from bespoke arrangements to booking assistance. We ensure a prompt and discreet response.

Essential Information

Transparent Answers to Common Questions

Check-in & Check-out

Cancellation Policy

Accessibility

Check-in is from 15:00, and check-out is by 11:00. Early check-in or late check-out may be arranged based on availability. Please contact us for details.

Our cancellation terms vary by booking type. Please refer to your confirmation email for specific details or contact guest relations for assistance.

The Grand Horizon Hotel is committed to providing accessible stays. Please inquire about our accessible suites and facilities when booking.

Our Commitment

Unwavering Standards in Privacy and Transparency

We uphold the highest standards for guest privacy, data security, and transparent booking policies. Your trust is paramount to our zero-trace hospitality.